1. Information We Collect

We may collect the following types of information:

• Personal Information — Name, Email address, Phone number, Employee-related information (for internal users)
• Communication Data — Messages exchanged within the app, Communication metadata (such as timestamps)
• Job Applicant Information — Information submitted by non-employees when applying for jobs through the app
• Device and Usage Information — Device type and operating system, App usage data (for performance and security purposes)

2. How We Use the Information

• Provide internal communication between employees
• Enable messaging and audio/video calls
• Manage user accounts and authentication
• Facilitate job listings and job applications
• Improve app performance and user experience
• Ensure security and prevent unauthorized access

3. Communication Features

The app includes internal communication features such as:

• Text messaging
• Audio calls
• Video calls

Messages may be stored securely to enable communication history within the app. We do not record or store audio or video calls unless explicitly stated otherwise.

4. Data Processing and Hosting

All communication services, including messaging and audio/video calls, are hosted and managed on our own servers. We do not share communication data with external third-party communication providers.

5. Data Sharing

We do not sell, rent, or trade personal information.

We may share data only in the following cases:

• With authorized personnel within the organization
• When required by law or legal processes
• To protect our rights, users, or systems

6. Data Security

We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures to safeguard your data. All data is transmitted using secure encryption protocols where applicable.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including maintaining communication history and operational requirements.

8. User Rights

Users have the right to:

• Request access to their personal data
• Request correction of inaccurate data
• Request deletion of their data

To exercise these rights, please contact us at: info@elmarhomecare.co.uk

9. Third-Party Links

The app may contain links to external websites. We are not responsible for the privacy practices of such websites. Users are encouraged to review their privacy policies separately.

10. Advertising

We do not display advertisements and do not use any third-party advertising services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: info@elmarhomecare.co.uk